Freight Damage Claim - Best Practices to Avoid Complications

Filing for freight damage has its set of complications that make it challenging for shippers. Following the best practices during a freight claim can help avoid hassles and ensure a seamless process.

Freight Claims Best Practices

Whether the freight damage is a result of an accident or loss of freight, considering these practices can save you time and hassles:

●Act immediately
●Get driver testimonial
●File an incident report with the police
●Take photos of the damage ( Incorporate mobile condition reporting software for easily accessible records)
●Obtain video footage of the damage, if possible.
●Don’t let the driver leave until all the above is fulfilled.

Note: If you file a report without any proof of damage, you may not be able to file for transit damages and get the compensation for your loss. This is why experts recommend using a mobile condition reporting software to document the damage.

In case of cargo damage involving contamination, water damage, crushing and others, always:

●Inspect freight for irregularities while the driver is on site
●Inform the seller immediately about the damage
●Denote detailed damage on the bill of lading (BOL)
●Sign BOL only after the damage has been included in the paperwork
●Take clear photos of the damage while the driver is on-site
●Provide the driver with a copy of BOL prepared.

Bottom Line

Recovering freight damage doesn’t have to be cumbersome, provided you know the best practices to follow. It’s always better to incorporate a mobile condition reporting software to be one the safer side.